REGULATIONS PERMANENT EXHIBITION

 

 

REGULATIONS
PERMANENT EXHIBITION
MUSEUM OF JAN PAWEŁ II AND PRIMATE WYSZYŃSKI
(hereinafter: "Regulations")

1. The John Paul II and Primate Wyszyński Museum (hereinafter referred to as the “Museum”) is open to visitors who have purchased tickets for a specific time slot:
1) individual visitors, and
2) organized groups of no more than 25 people,
2. The Museum is open to visitors from Tuesday through Sunday, except Mondays.
3. For safety reasons, no more than 150 people may be in the Museum building at any one time.
4. The Museum operates a reservation system for entry at specific times.
5. The Museum offers the following services for an additional fee:
1) audio guides with headphones;
2) for groups of more than 25 people (excluding the guide), the use of guided tour equipment (a “tour guide set”) is recommended;
3) a guided tour service, which must be booked at least 7 days in advance. It is not possible to use the guided tour service without a prior reservation.
6. The Museum also offers a tour guide system exclusively for organized groups visiting the permanent exhibition with a museum guide, subject to the following terms:
1) Use of the tour guide system is voluntary and free of charge, included in the admission ticket price;
2) The number of devices is limited;
3) Visitors are required to pick up and return the device at a designated location within the Museum upon presentation of a valid admission ticket;
4) devices are provided exclusively for the duration of the visit and must be used for their intended purpose;
5) the tour guide system is available to individuals aged 16 and older. Individuals under the age of 16 may use the devices only under the supervision of a guardian, who is responsible for the proper use of the device and its return.
7. Qualified security personnel, acting pursuant to the Act of August 22, 1997, on the Protection of Persons and Property (i.e., Journal of Laws of 2025, item 532, as amended), are authorized to intervene and to order
persons violating the provisions of these Regulations to leave the Museum. Visitors shall have no claims arising therefrom.
8. Persons entering the Museum premises and their luggage may be subject to inspection, including the use of electronic devices to detect hazardous materials and objects. Refusal to undergo inspection will result in denial of entry to the Museum premises.
9. The maximum size of bags and backpacks allowed in the permanent exhibition is 30 x 22 x 15 cm. Larger bags and backpacks must be left in the self-service coat check.
10. Persons under the age of 16, including children, may remain on Museum premises only under adult supervision. Guardians bear full responsibility for any damage caused by persons under their care.
11. Visitor traffic within the Museum follows a designated route in one direction.
12. The tour route begins and ends by passing through turnstiles. Upon entering and exiting
the Museum, in the ticket office area, you must hold a valid Museum admission ticket up to the reader.
13. The Museum is located on the eighth floor, accessible by elevator.
14. Within the Museum complex, in the north plaza, there are unguarded bicycle parking areas. It is prohibited to leave bicycles, scooters, or other devices or items outside of the designated areas.
15. The Museum is not responsible for bicycles, scooters, or other items left unattended.
16. Thursdays are free admission days exclusively for individual visitors,
without a guide, with tickets issued for a specific time at the Museum ticket office, provided that:
1) the number of tickets is limited;
2) one person is entitled to one free ticket;
3) organized groups are responsible for the cost of tickets in accordance with the current price list.
17. Visitors are required to follow the instructions and guidance of Museum staff responsible for the safety of Museum property and visitors.
18. In the event of damage to Museum property (in particular works of art or items on display in the Museum), the visitor shall cover the costs of its conservation, repair, or replacement.
19. Every person visiting the Museum is required to comply with the safety rules set forth in these Regulations and to follow the instructions of Museum staff.
20. The following prohibitions apply on Museum premises:
1) bringing firearms;
2) bringing dangerous and sharp objects;
3) bringing animals onto the premises (with the exception of guide dogs);
4) bringing bicycles, scooters, skateboards, and luggage carts onto the premises;
5) smoking tobacco or using e-cigarettes;
6) consuming food and beverages;
7) using open flames;
8) bringing in and consuming alcohol or intoxicating substances, as well as touring the Museum after consuming them;
9) making phone calls using mobile devices;
10) touching museum objects, interior design elements, and walls;
11) sitting on furniture and damaging Museum furnishings;
12) running, jumping, or sliding on floors, sloped surfaces, and steep surfaces;
13) behaving loudly, disturbing other visitors, or creating hazardous situations;
14) engaging in commercial, advertising, or political campaigning activities;
15) taking photographs or filming indoors using flash, additional lighting, tripods, or other accessories necessary for professional photography or filming (except as described below);
16) photographing and filming security system components;
17) entering the exhibition with strollers. Strollers must be left in the designated area.
21. Please note that:
1) photography and filming inside the Museum are permitted provided that:
a) they do not disrupt visitor traffic or disturb other visitors,
b) they do not pose a risk of damage to museum objects or Museum equipment,
c) they do not cause harm to other visitors (physical or related to the protection of their personal rights);
2) photographic or video material may not be used for commercial purposes without the prior consent of the Museum;
3) due to conservation and physical security requirements, the use of flash photography, additional lighting, tripods (extensions), and other equipment is prohibited inside the Museum;
4) Exceptions to the prohibitions in points 2) and 3) above require the individual consent of the Museum Director;
5) The Museum is not liable for any infringement of visitors’ personal rights by third parties or for any other harm caused to them as a result of taking photographs or filming;
6) The Museum may prohibit photography and filming of objects for which the owner has not given consent;
7) Any artistic or commercial activities, gatherings, or promotional campaigns organized anywhere on the Museum premises require the individual consent of the Museum Director;
8) Certain areas of the permanent exhibition (for the safety of the exhibits) may be subject to a complete ban on photography and filming.
22. Events organized on the Museum premises may be recorded in the form of photographs and video footage for the purpose of documenting, informing, and promoting the Museum’s activities. Recordings and photographs from events may be published on the Museum’s website, on social media, and in informational materials prepared and distributed by the Museum.
23. Persons who disturb the peace or fail to comply with these Rules and Regulations may be denied entry to the Museum without a refund of the ticket price.
24. Please note that the museum premises are constantly monitored by security personnel, cameras, and security systems.
25. Please respect the working procedures of the security personnel, who are not obligated to provide information, as their primary task is to protect the museum’s exhibits.
26. The last admission to the permanent exhibition is 1 hour before the Museum closes.
27. The purchase of a ticket and entry to the Museum premises constitutes acceptance of all provisions of these Rules and Regulations.